What is the new software features upgrade plan and why do you charge for it?
We have the most powerful, feature rich, digital picture frame software on the market today. Our optional new software features upgrade plan allows you keep your PhotoVu updated with all the latest digital picture frame features and enhancements as we develop them throughout the year. Our new software features upgrade plan is available at time of purchase for an additional $19.95 and lasts for a period of one year. Each year you may renew the plan for $19.95, or if not renewed, purchase the plan at any time to get up to date with all the latest new features and get a year’s worth of future new software features. Please note, we hate auto renewal plans as much as you do, so we ask that you renew your plan each year on your own.
We have many customers that didn’t think it was a good value to purchase the new software features upgrade at time of purchase and then panic when we came out with some new cool feature. No problem, new software feature updates are always available for $19.95 that will bring your PhotoVu up to date with the latest new features release, and they are good for an entire year’s worth after.
In the event that we find any bugs in our software, we always offer those software releases for free.
Many people are somewhat taken back that we ask them to pay for software feature updates even though this it is a very common practice in the software industry to pay for new versions of software. For instance, the latest Mac OS X upgrade, or iLife upgrade, which also includes updates to other Apple applications like iPhoto, are not free.
PhotoVu digital picture frames and iPhoto work so well together because we put a lot of time and effort into making sure they do. When Apple releases their new iPhoto release, it may come as a surprise, but Apple doesn’t notify PhotoVu ahead of time on what they plan to do. Unfortunately, these updates to iPhoto often will “break” the compatibility between the PhotoVu digital picture frame software and the basic iPhoto package and require substantial upgrade and efforts on our part . So we have to spend lots of man-hours and real development dollars updating the PhotoVu software to ensure seamless integration. This is one of the many reasons why we charge for feature upgrades to our software. Remember, you are never required to subscribe or pay for new software feature updates for your PhotoVu to continue to work flawlessly; it just won’t have the latest up-to-date software feature enhancements.
