PhotoVu Digital Picture Frames

Shipping and Ordering


How much does shipping a digital photo frame to my country cost? Do you ship your digital picture frames outside the United States?

Yes, about 15% of our business is international since we make the best digital picture frame in the world. We ship all More »


I work for a company and we would like buy a PhotoVu. Do you take Purchase Orders (P.O.)?

Sorry, we are happy to take your company check, but we do not take purchase orders at this time. We also take most major credit cards, PayPal, and electronic wires.


How can I see a PhotoVu digital photo frame before I buy one?

Please see some of our selected PhotoVu Framing Partners under the “Partners” section of our website. They have a demo model available in their store you can get a closer look at.


Why do you charge extra for packaging? Your “premium packaging” charge seems expensive to me.

We are hard working people here trying to make a living just like you, by designing the world’s best digital picture frames – we are not out to scam anyone <g>!  Simply stated, we pass our costs on for packaging and shipping and do not make any money on either of them.

We have to charge for the packaging because it is indeed super premium packaging to insure the electronics and framing are delivered undamaged to you. We have looked at ways to reduce the cost over the last four years but have found nothing better than what we currently use.  And since we have had ZERO damages as of this FAQ writing (should we have just said that), we are sticking with the mentality; “if it isn’t broke, don’t fix it.” The same goes for our shipping costs. Because we make the world’s biggest digital picture frames, they require a pretty large box, so shipping costs are accordingly a bit higher than smaller products you may have previously ordered from the Internet and had delivered.


How do I send my PhotoVu digital picture frame back for repair?

Should your PhotoVu frame need repair, please go to our website and fill out an RMA (Return Material Authorization) form on our support website and follow the directions for shipping it back to us.


Can I get a PhotoVu rushed and shipped faster than standard 7-10 days?

Yes, in most cases we can rush manufacture your photo frame by putting it to the top of our manufacturing queue, ahead More »


How long does it take to get a PhotoVu?

Our standard manufacturing time to customize and build a PhotoVu digital frame to your specifications is 7-10 business More »